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FAQ

Is Smart Electrical eBay Store the same as Smart Electrical Retail Shops?
Yes. The Smart Electrical eBay store is part of Smart Electrical (Australia).

What payment methods can I use?
We accept PayPal for all our eBay Orders. PayPal accepts MasterCard, Visa, and American Express, plus direct bank transfer. We also accept credit cards directly and you may contact us for assistance.

Although we do accept cheques, the item will not be dispatched until the received cheque is cleared.

Are the items sold brand new?
Some items offered are brand new, but the majority of the products are manufacturer refurbished. Please see specific item for details. All products include the standard Smart Electrical warranty when applicable.

Will I receive a Tax Invoice?
Yes. All orders will receive a Tax Invoice included with the delivery of the goods or sent via email.

What if I require installation of my product?
Unfortunately we do not offer this service at present. Please contact your local appliances store or handy man for assistance.

Can I purchase extended warranty?
Yes. Please see the warranty section for details.

What happens if my item is faulty or breaks down?
We’re always here to help! Please see Warranty and Refund for more information.